And they think yeah, what do you mean, Mr. But the funny thing about classing patients difficult is that what you might perceive as a difficult patient, your colleague, your associate, may find that they get along with a patient really well. And these patients, we classify them as maybe difficult. And so to deal with these patients, it can be tough. 1 in 20 dentist were not nice, for example, right? So 1 in 20 of all your patients may not be the nicest people in the world. So 1 in 20 people are not nice people, right? And so 1 in 20 teachers will be not nice. Like if you take an arbitrary figure, like 1 in 20 people, well, I don’t want to use the ‘A’ word. Because really difficult patients are just difficult people and yet difficult people in every walk of life. When it comes to the word difficult in difficult patients, I was really debating whether to use it or not. And we’re talking all about those in this episode. And I think communication skills are really tested in those tough scenarios. But what really matters is so tough patients, those confrontations, those arguments that you might have with patients, you know the ones where your heart is racing? Words can really powerful. And really, when it comes to communication skills, when do they really matter? I mean, yes, it’s good to get case acceptance and building value through user communication. There are so many communication gems shared in this episode. Hello, Protruserati, I’m Jaz Gulati and welcome to this or can I say it’s an awesome episode? Oh, my God Vy Phan will blow your mind.
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If you enjoyed this, you will of course love Think Comprehensive – Communication Gems with Zak Kara Click below for full episode transcript: Opening Snippet: (Vy) I think my way or the highway approach is really appropriate when it didn't the best interest of the patient, you know, you know that it would be different, it will be risky, you know, there'd be more long term (Jaz) Inappropriate, risky, just not the, it will land you in legal issues.
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The ‘My Way or The Highway Approach’ 38:04.Advice to young dentists when a patient questions the level of experience based on age/appearance/sex 31:08.
When to consider dismissing a ‘difficult patient’ 20:20.Big Challenges young Dentists might face in terms of patient interactions and communications 10:30.
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